This story is sponsored by Diallog
Finding a reliable Internet Service Provider (ISP) that doesn’t wreak havoc on your emotional well-being and your budget is harder than it should be.
But without an internet connection at home, we couldn’t work remotely, shop online, or communicate with family and friends remotely. People continue to pay excessive amounts for subpar customer service and poor technical support because without the Internet their opportunities would be limited.
When it comes to connecting your home or office to the Internet, major telecommunications companies are not always the best – independent ISPs tend to offer better deals and better customer service. So, to help you find the best provider in Toronto, we’ve researched some tips to consider before signing up with an ISP.
Avoid companies that offer short-term pricing with future price increases
If you receive a special or introductory offer from an ISP, remember that it is temporary and the price you pay will eventually increase. And once that happens, you’ll have no choice but to find a new supplier with more sustainable prices.
Picking an ISP because of a short-term pricing deal is never a good idea – instead look for a provider with stable and reliable pricing. In the long run, using an independent ISP will save you money because they offer lower costs with no hidden fees, whereas big companies price for profit.
Prioritize customer service and technical support
We’ve all been there: sitting on hold with our ISP, listening to muffled jazz music, waiting for someone to pick up and give us answers. Reliable, honest and responsive customer service can make all the difference, especially when you have burning questions.
With an independent ISP, you will never be put on hold for two hours and will deal with versatile staff who will not transfer you to several other departments.
Small, agile vendors have more skilled technical support staff who can handle a variety of complex issues. Experts are able to troubleshoot and resolve issues faster than those with limited wireless Internet experience.
Toronto-based provider Diallog treats every customer like a living, breathing human, not a number. Before someone signs up for a plan, a friendly team member will provide honest recommendations based on customer requests.
View reviews online
A simple and effective way to get an overview of an ISP is to browse their reviews on Google or search their profile on Facebook and click on the “Reviews” tab. On these sites, you will find honest reviews from past and current customers.
Look for user reviews that explain how the company has handled problematic situations and choose an ISP that resolves them in a prompt and respectful manner.
Avoid fixed-term contracts
Change is the only constant in life, which means you must avoid being locked into a fixed-term contract. When a user decides to terminate their contract, they embark on a journey that will likely incur termination fees.
Independent ISPs are much more flexible and offer monthly plans, allowing customers to switch providers if necessary.
Take into account the diversity of services
By using companies like Bell and Rogers, you are limited to their type of service connection, specifically DSL for Bell and coax (or coax) cable for Rogers.
But if these connections don’t meet your needs, depending on your location, you’ll need to switch providers. Most people find that going with an independent ISP gives them more choice and they appreciate the honest recommendations they receive from the team.
Avoid companies that limit data
Big companies are known to throttle data, throttle speed and block certain websites or apps. All customers deserve the freedom to enjoy their Internet without being monitored or restricted.
Fortunately, independent ISPs are more adaptable and will give you more freedom while maintaining your privacy.
Look to local businesses first
Using a local ISP will help increase competition and create an ecosystem for sustainable internet pricing across Canada – and that’s all we could dream of.
Because many people think they’re limited to big companies like Bell and Rogers, it’s important to share your positive experiences. Publicizing independent ISPs, including Diallog, is an easy way to make a difference in the murky telecommunications industry.
Customers can count on Diallog for reliable customer service, efficient and professional technical support, unlimited home Internet connection and much more. Diallog customers enjoy unlimited Internet access without being bound by a contract or charged any hidden fees.
Diallog’s plans are paid and start at $30 per month.
To learn more about Diallog’s internet service options, submit a service availability request. here.