How the GSA plans to improve digital services to citizens


GSA aims to invest in secure and transparent digital government

A few of the projects in the ‘recovery’ category – where projects focus on supporting public recovery from the pandemic – were completed in September, including automating debt relief processes for farmers and aid to eligible families for the increased child. tax credit, according to the GSA.

A tech-driven project in this compartment focuses on cloud adoption. “Agency demand for cloud services has increased dramatically during the COVID-19 pandemic due to staff working remotely,” notes the GSA. “This increased demand has made the authorization of cloud services by FedRAMP essential to help agencies and the public recover from the pandemic,” referring to the federal risk management and authorization program.

TTS is working with FedRAMP to accelerate its “review of new cloud service offerings to meet high agency demand for new services and reuse of FedRAMP Authorized cloud offerings.”

In the “reconstruction” category – in which projects aim to “rebuild existing public services for citizens to provide a safer and more efficient digital public experience with government” – the TTS is working on an identity verification project.

“Government agencies rely on third-party aggregators, such as credit bureaus, for validation of identity data,” notes the GSA. “This comes with the risk of data breaches, monetization of citizens’ personal information without their consent, and duplication of costs when the government ends up paying for its own data. “

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As a result, TTS is developing a shared service called Identity Verification API which will enable identity verification with authoritative government sources, simplify processes and save government money.

Other projects include making government websites more accessible and mobile-friendly and reimagining and as web destinations that centralize government services in one place.

Another focuses on building a talent pool for government technologists through the US Digital Corps, which launched in August and strives to bring “qualified, diverse, early-career technologists to the federal government.” and mission oriented ”. The funding will help recruit fellows for “two-year stays with pathways to career service, with the first fellows starting to work in agencies in 2022,” the GSA notes.

Finally, the GSA will also use the existing 10x program to study and test “ideas with the potential to transform digital government service delivery.”


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